Does it cost anything to call a lawyer about my car wreck?

Why you can call without knowing everything

Matthew speaks to the caller who feels unprepared. He acknowledges that this may be your first time dealing with something like this, and then reminds you that for the firm it is routine. These questions come in constantly, which is why callers are not expected to know the answers first.

His reasoning reverses a common instinct. Many people wait until they feel certain about their situation. He says the uncertainty is the reason to call, since sorting out what you do not know is part of what the firm does for whoever is calling, every single day.