The first days

Should I speak with the other driver’s insurer after a crash?

Matthew Graham Answered on video by Matthew Graham, Managing Litigation Attorney

Matthew Graham answers on video: Should I speak with the other driver’s insurer after a crash?1:08

Jump to a moment

  1. 0:00You're the least experienced person in the claim
  2. 0:13The adjuster is a trained expert
  3. 0:23What adjusters are trained to tell you
  4. 0:37Get your own professional involved

The short answer

Matthew Graham, managing litigation attorney, advises against going it alone in our 2026 video. The at fault driver's insurer has far more claims experience than you do, and talking with a lawyer of your own early on gives you someone on your side.

“That's why it's so important as early on as possible to get your experienced professional involved, to talk to their experienced professional”

Key points from Matthew

  • After a collision you have no experience dealing with what comes next, and the first call many people make is to the at fault party's insurer.

  • That insurance company handles car accident claims all the time and has more experience than you ever will.

  • Insurance company staff are paid and trained to make an accident sound minor, your damages sound smaller, and medical care sound unnecessary.

  • People who do what Matthew does are trained to do the opposite, working out what happened, who caused the damages, and how you get care.

Who you reach when you call their insurer

Matthew Graham starts by describing where you stand. After a collision you are the person with the least experience in the room, and you have never handled what comes next. Yet the call most people place first goes to the company insuring whoever caused the crash.

On the other end is someone who has handled far more car accident claims than you will in your life. He says that person is paid and trained to make the wreck sound like no big deal. His conclusion is that going alone tends to leave people unhappy with how it turns out.

Read next on our site

Recorded statements, claim deadlines, and how adjusters value an injury are covered at length on our page about insurance claims and the people who handle them.

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Bring someone to your side early

Before you give any statement, talk with us. Call 1-800-INJURED and our team will walk through what the other insurer may ask and how we can help.

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This video and answer explain Texas law in general terms; they are not advice about your own case, and watching does not make us your lawyers.