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What should I do when an insurance adjuster calls after a crash?

Sameer Assanie Answered on video by Sameer Assanie, Associate Attorney

Sameer Assanie answers on video: What should I do when an insurance adjuster calls after a crash?0:55

Jump to a moment

  1. 0:00First, make sure everyone is safe
  2. 0:14Insurance calls before you leave the scene
  3. 0:26We talk to the insurance company for you
  4. 0:42Focus on your health and treatment

The short answer

Focus on your health and let our team deal with the insurance company. In a video we recorded in 2026, associate attorney Sameer Assanie says adjusters sometimes call before you have left the scene, hoping you will take blame that is not yours or say you are not hurt.

“we are the shield that protects you from them trying to harass you”

Key points from Sameer

  • Sameer Assanie says your first concern should be that you and everyone in your car, from kids to parents, are safe and get medical attention.

  • Insurance companies sometimes reach you before you leave the scene, trying to get you to admit to something that was not your fault.

  • Another aim of those early calls is getting you to say you are uninjured, even when you are hurt.

  • If an adjuster or anyone from an insurance company calls, that is the moment to bring our team in, so you can concentrate on treatment.

Why those early calls can hurt you

Sameer Assanie begins with what should be on your mind after a crash. A lot is happening, and the first concern is that everyone in the car is safe and gets treated, whether that is a spouse, your kids, or your parents. Phone calls from an insurer are far down that list.

The calls still come, sometimes before you have even left the scene. He names two goals behind them. One is to get you to accept responsibility for a collision you did not cause. The other is to get you to agree that you are not hurt when you actually are.

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This video and answer explain Texas law in general terms; they are not advice about your own case, and watching does not make us your lawyers.